For example, as an independent real estate seller, you may be flooded by a long line of emails and unending phone calls from potential buyers. Answering emails won't pose much of a problem since you have time to compose your thoughts and you can do those at your own convenience. Handling phoned inquiries is another matter altogether.
In addition to this, you must know every tiny thing about your home. It would be safe to assume that you already know the basics (how lots of bedrooms, toilets, how lots of cars can the garage accommodate), but you ought to also be prepared to answer other unexpected questions (i.e. when was the last time you had the property treated for termites). Nothing will irk a buyer over somebody who does not know much about what they are selling.
One thing you ought to recall about conducting your business through the phone is that, contrary to what you may think, you are not invisible. The person on the other finish of the line can sense your mood at that particular time. If you’re angry, bored or irritated, although they can’t see your facial expressions, they can feel your emotions through the tremor of your voice. With this in mind, try to be warm and friendly. No matter how inane their questions are, do not show your irritation.
It would be best if you could attend to all phoned-in inquires yourself. However, in the eventuality that you can’t stay at home, make sure that you leave specific instructions with somebody who would be capable of taking these calls. If no one can do the job well, then make sure you can be reached through your mobile phone.
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